Welcome to C. Albert Matthews, where we pride ourselves on providing exceptional air conditioning services and plumbing repairs across the Eastern Shore. Your first visit with us is an opportunity for us to understand your needs and provide tailored solutions. Here’s what you can expect:

Before Your Visit

• Determine the nature of your request: AC service in Easton, plumbing repair in Algonquin, or any other service we offer.
• Have a general idea of the issue you’re experiencing and any relevant details, such as appliance model numbers or plumbing fixture locations.

During Your Visit

1. Our friendly technician will arrive at the scheduled time, properly introducing themselves and the company.
2. They will assess the situation, asking you questions to better grasp the problem at hand.
3. After the assessment, they will provide you with a detailed explanation of the recommended solution and associated costs.
4. Once you approve the proposed solution, our technician will promptly begin the necessary work.

After Your Visit

• Our technician will thoroughly clean up the work area, ensuring it’s left in the same condition as before.
• You’ll receive a comprehensive report outlining the work performed and any recommended follow-up actions.
• We value your feedback and welcome any comments or suggestions you may have about your experience with us.

At C. Albert Matthews, your satisfaction is our top priority. We strive to make your first visit with us a pleasant and efficient experience, setting the stage for a long-lasting partnership.